FAQs
FAQs
The industry leader in bathroom appliances.
FAQs
Product Faqs
Rossetti stainless steel products are made of 18/8 high quality stainless steel. 18/8 high quality stainless steel is a top grade material of stainless steel that is excellent resistance to corrosion, easy cleanability, and ability to maintain its appearance over time.
Rossetti stainless steel products offer durability, versatility, and excellent cooking performance, making it a popular choice for professional, businesses and home kitchens.
- Durability: Rossetti stainless steel product is highly durable and resistant to rust, corrosion, and stains. It can withstand heavy use, making it long-lasting and a worthwhile investment.
- Heat Conductivity: Stainless steel is an excellent conductor of heat, ensuring even heat distribution throughout the cookware. This helps in achieving consistent cooking results and preventing hot spots.
- Versatility: Rossetti stainless steel cookware is compatible with various cooking methods, including stovetop cooking, oven baking, broiling, and even induction cooking. It can handle a wide range of temperatures and is suitable for cooking different types of dishes.
- Non-reactive Surface: Rossetti stainless steel is non-reactive, meaning it does not interact with acidic or alkaline ingredients during cooking. This makes it an ideal choice for cooking a wide range of foods, including acidic dishes like tomato-based sauces and citrus-infused recipes.
- Easy Maintenance: Rossetti stainless steel product is relatively easy to clean and maintain. It is dishwasher safe, but handwashing with mild detergent and non-abrasive scrubbers is recommended to maintain its appearance and performance over time.
- Safety: Rossetti stainless steel is generally considered safe for cooking as it does not leach harmful chemicals into food. It is a preferred choice for health-conscious individuals who want to avoid potential health risks associated with coated chemical or other materials.
Cookwares
The "3-ply" refers to the construction of the material. It signifies that the cookware is composed of three layers of metal bonded together. The three layers typically consist of an inner layer of aluminum sandwiched between two outer layers of stainless steel.
The use of multiple layers in the construction provides several advantages. The aluminum core allows for efficient heat distribution throughout the cookware, ensuring even cooking and eliminating hot spots. The stainless steel layers provide durability, resistance to corrosion, and a non-reactive surface for cooking various types of food.
The combination of these layers in 3-ply Rossetti stainless steel cookware results in superior heat conductivity, excellent heat retention, and enhanced durability.
Rossetti high-quality stainless steel cookware can handle temperature and oven-safe up to 400°F or 210°C.
Yes, Rossetti stainless steel cookware is dishwasher-safe.
Chafing Dish
To set up a Rossetti chafing dish, first, place the appropriate amount of water in the water pan. Then, insert the fuel vessel or turn on the electric heater, making sure it is properly positioned and secure. Place the food pan on top of the water pan, ensuring a snug fit. Finally, cover the dish with the lid to retain the heat.
The duration that a chafing dish can keep food warm depends on various factors, such as the type of heat source, the insulation of the dish, and the amount of food being served. Generally, a properly set-up chafing dish can keep food warm for several hours.
After use, allow the chafing dish to cool down before cleaning. Empty and discard any remaining food and liquid, and disassemble the dish by removing the pans, lid, and heating element. Wash the components with warm soapy water, rinse thoroughly, and dry them completely before storage.
Yes, Rossetti chafing dishes are suitable for both indoor and outdoor events. However, it's important to consider the safety aspects and ensure that the heat source is properly used in outdoor settings to prevent any fire hazards.
Chafing dishes are designed to be safe for food service. However, it's important to follow proper food safety guidelines, including maintaining proper food temperatures, ensuring cleanliness, and avoiding cross-contamination, to ensure the safety of the food being served.
Coffee Urn
Rossetti Coffee urns come in various sizes, ranging from 7L-11L depending on your need. The capacity of a Rossetti coffee urn is typically indicated in cups or liters.
While coffee urns are primarily designed for brewing and serving coffee, they can also be used for dispensing other hot beverages like tea and hot water. However, it is important to ensure that the Rossetti coffee urn is thoroughly cleaned before switching to a different beverage to avoid flavor contamination.
Soup Station
Cleaning procedures for Rosetti soup stations may vary depending on the specific model and instruction manual indicated in the box. In general, for electric soup station, it is important to unplug the unit and allow it to cool down before cleaning. Remove any remaining soup from the container and disassemble any removable parts, such as the lid or soup container. Wash these parts with warm soapy water, rinse thoroughly, and dry before reassembling. Clean the exterior of the station with a damp cloth or sponge, and ensure all surfaces are thoroughly dry before using again.
While soup stations are primarily designed for keeping soups warm, they can also be used for other liquid-based dishes such as stews, chili, sauces, gravies, and hot beverages like hot chocolate. However, it is important to ensure that the station is thoroughly cleaned and sanitized before switching to different food items to prevent cross-contamination.
Juice Dispenser
Rossetti juice dispensers are versatile and can be used to serve various types of beverages. Besides different fruit juices, they can also accommodate lemonades, iced teas, flavored waters, punches, and other non-carbonated drinks. The specific beverages served will depend on personal preferences and the occasion.
Yes, Rossetti juice dispenser keep the juice cold since it has an ice chamber designed to maintain the desired temperature. By adding ice, the juice can be kept chilled for longer periods, ensuring refreshing and enjoyable drinks.
Knives
Quality Control Process
- Kyowa products are manufactured by ISO-9001 certified factories.
- ISO gives world-class specifications for products, services and systems, to ensure quality, safety and efficiency.
All Rossetti items are checked and tested by our warehouse and operations team before it is delivered to you.
Proper Item Usage & Care
- Cleaning: Regularly clean stainless steel products using mild soap or dishwashing detergent and warm water. Avoid using abrasive cleaners or harsh chemicals, as they can damage the stainless steel surface.
- Avoid Scratches: Use non-abrasive cleaning tools such as soft cloths, sponges, or nylon scrub brushes to prevent scratches on the stainless steel surface. Avoid using steel wool or abrasive scrubbers.
- Heat Distribution: Stainless steel products provide even heat distribution, so it is important to use medium to low heat settings during cooking to prevent overheating. High heat can cause discoloration and damage to the stainless steel surface.
- Stainless Steel Safe Utensils: Use stainless steel or other non-abrasive utensils when cooking with stainless steel products to avoid scratching or damaging the surface. Avoid using sharp utensils that can leave marks.
- Storing: Store stainless steel products in a clean and dry area to prevent moisture build-up and potential corrosion. Avoid stacking stainless steel items directly on top of each other to prevent scratching.
- Routine Maintenance: Periodically inspect stainless steel products for any signs of damage or discoloration. If there are stubborn stains or residue, you can use specialized stainless steel cleaners or a mixture of baking soda and water to gently scrub the surface. Rinse thoroughly and dry with a soft cloth.
By following these guidelines, you can ensure the longevity and optimal performance of your stainless steel products. Proper care will maintain their shine, durability, and aesthetic appeal for years to come.
Warranty Guidelines
Rossetti offers 1 YEAR warranty on ELECTRICAL products. However, this product warranty does not cover, and/or may be invalidated due to the following reasons:
- Faulty installation, unauthorized repairs, and /or modification to the product;
- Product misuse and normal wear and tear is also not covered.
The customer needs to present any of the following below upon request of service/warranty:
- Warranty Card
- Sales Invoice
- Official Receipt
You can call Rossetti customer service hotline (08) 8242-1731 to 35 or email us at customerservice@rossettistainless.com to file a report . The following details below needs to be provided:
- Customer Details (Name, Contact Number, Address)
- Item Details (Model Number, Serial Number, Product Defect)
- Proof of Purchase
Rossetti Customer service team will communicate with the Authorized Service Center to accept the service item if the purchase was successfully verified.
For items beyond 1 year upon purchase date, customer will pay only the cost of the replacement parts and the services.
Return Policy & Process (For Items Purchased Via Rossetti Official Website Only)
Rossetti only accepts returns for items within 15 days from delivery date.
- Damaged item - Not turning on, not functioning as intended. Broken parts upon shipment.
- Wrong item delivered - Item not as described
- Faulty items with effect to human safety/ damage to property.
- Incomplete parts and accessories.
Customer to send a message through the Rossetti official website to request for return and to provide the following details below:
- Customer Details (Name, Contact Number, Address)
- Purchase Details (Date of Purchase, Date items was delivered)
- Item Details (Model Number, Serial Number)
- Reason for return
For damaged item, customer will be asked to send photos or videos to validate the claims.
Rossetti customer service team to process and schedule pull-out of the item.
Customer has the option to:
- Swap or replace the item (Same or different Model) - 3-5 working days processing
NOTE: If customer opts to replace the item with different model, the price should be equal or higher from the original item. Customer must pay the excess amount to proceed with the replacement.
- Processing of refund may take up to 15 working days upon submission of complete documents.
The Rossetti Flagship Store accepts replacement requests under the following conditions:
- The original ordered item is still unused with complete accessories and box is still in good condition.
- Original Sales Invoice is still intact.
- Customer to shoulder the delivery fee for the replacement.
New item price must be equal or greater than the price of the item for replacement. Customer must pay the excess amount.
- Processing of refunds will begin after the item has been successfully returned and validated.
- Processing of refund may take up to 7 working days upon submission of complete documents.
- Refund to be add back to customers' account based on the mode of payment used during purchase.
